Assistance For Young People

Emergency phone numbers and contacts are broken into the following groups:

Domestic Violence
Other Useful Contact Details
Benefits Service & Advice
Housing Offices in South Tyneside
Utilities Helplines
Drugs/Alcohol Issues
Tyneside Careers Advice
Other Helplines
Social Services
Homelessness
Sexual Violence
Health Issues
Advice Centres
Other Numbers

Domestic Violence

• National Helpline 0845 702 3468
• South Tyneside Women's Aid - 24 hours 0191 454 8257
• Wearside Women in Need 0191 416 3550
  Operate two refuges in Sunderland and Washington, plus an emergency assess unit for young women who are homeless due to emotional, sexual or physical abuse, usually 16-19 years old but will take younger women if Social Services are involved and if they agree to pay for bed space. It is often safer to move women/ children out of the immediate area, as men often know where the local refuge is situated.

Other Useful Contact Details

• ARCH report any incident of racist harassment in confidence 0800 032 3288
• Childline 0800 1111 or www.childline.org.uk - talk to a counsellor online
• Crimestoppers 0800 555 111
• FRANK national drugs information line www.talktofrank.com 0800 776 600
• RELEASE drugs and legal advice for users, families & friends 0207 6038654
• RE-SOLV Information & support for anyone concerned about solvent & volatile substance abuse issues 0808 800 2345 or South Tyneside branch
  0191 497 5522
• Northumbria Police 0191 454 7555
• West Harton Action Station offers range of advice services 0191 455 8122

Benefits Service & Advice

• Benefits Agency Wouldhave House, South Shields 0191 201 2727
• Benefits Service Gordon House, Gordon St, South Shields 0191 427 9999
• Ellison Street , Jarrow 0191 451 3000
• Jobseeker Direct - help with claims 0845 606 0234
• Minicom - Advice for hearing impaired 0845 605 5255

Housing Offices in South Tyneside - Advice Times Listed

• Landreth House - Boldon Lane South Shields - Mon to Thursday 8.30am - 5pm. Friday 8.30am - 4.30pm 0191 427 1919
• 1 - 9 Horsley Hill Square, South Shields - Tuesday and Thursday 9am - 12noon 0191 456 8794
• Jarrow Town Hall, Grange Road - 0191 489 1141
• Hebburn Civic Centre, Campbell Park 0300 123 6633

Utilities Helplines

• Transco (Gas Emergencies) 0800 111 999
• NEDL Emergency loss of Electric Supply 0800 668 877
• Northumbria Water telephone 0845 717 1100/ leak tel 0800 393 084

Drugs/Alcohol Issues

• Barnardos Streetlevel Drugs Project - Stanhope Parade, South Shields. Advice/ Information/ Needle Exchange/ Complimentary Therapies. Some counselling and help with finding accommodation facilities. Advice also given on sexual health, education, employment & benefits. 0191 455 3027
• North East Council for Addictions (NECA) - Suite 19, Cookson House, River Drive, South Shields. Alcohol & other addictions for 13 - 19 year olds 0191 456 9999
• Back on Track - Stanhope Parade, South Shields, support and advice, including peer support, for those wishing to reduce or abstain from alcohol use.
  0191 455 3027

Tyneside Careers Advice

• Connexions offering advice guidance and support to young people aged 13 - 19 years. Telephone 0191 424 6630
• Careers Advice - Tyne & Wear all age groups information and advice telephone 0800 073 8700
• Armed Forces Career Office, South Shields Branch 0191 455 5043

Other Helplines

• Samaritans 08457 90 90 90
• Lesbian and Gay Switchboard - London number but will advise of support groups in local area 0207 837 7324
• NHS Direct for confidential health advice 0845 46 47
• Accident & Emergency Department at South Tyneside District Hospital Harton Lane, South Shields 08448 113030
• Alcoholics Anonymous 0845 769 7555
• Get Connected support for young people on any issue and free connection to services which can help 0808 8084 994
• Sexwise confidential help for teenagers on anything to do with sex, relationships and contraception. 0800 282 930

Social Services

• Emergency Team (out of hours - 5pm onwards) 0191 456 2093
• South Tyneside Council - General Enquiries 0191 427 1717
• Out of Hours Emergency Repairs 0191 455 6111
• Rubbish Removal 0191 427 7000
• Child Protection Team 0191 454 5021

Homelessness

• South Tyneside Council - Social Services, Central Library, Prince Georg Square South Shields 0191 427 1717
• Nightstop North East - emergency accommodation provide on a nightly basis within a host's own home. Address Youth Resource Centre, Oxford Street, Whitley Bay NE26 1AD 0191 253 6171 or 0191 253 6161
• Shelter North East Housing Aid Centre - Advice & Support for people who are homeless or who are having housing problems 0844 515 1601
• Stepping Stones Project - Emergency accommodation for 16 - 21 year olds 24hour access. Address 11/12 Lansdowne Crescent, Newcastle telephone 0191 277 1190

Sexual Violence

• Tyneside Rape Crisis Helpline 0191 232 9858
• REACH - Advice and counselling for victims of rape and sexual assault 0191 212 1551

Health Issues

• Grapevine - contraception & sexual advice for under 25's on each Thursday evening between 4.00 - 7.00pm at Ocean Road Community Association, South Shields 0191 423 0787
• Open Clinic Tuesday 4.30 - 6.30pm at Stanhope Parade Health Centre South Shields for free pregnancy testing, free condoms, usual contraception services, emergency contraception 0191 451 6180
• Sexual Health Line - Personal Advice Service 0800 567 123
• G.U.M Clinic (STD's) Genito- Urinary Medicine Dept based at Stanhope Parade Health Centre opposite Chicester Metro Station. Clinic offers confidential advice about sexually transmitted diseases, opening times Monday 8.15am-7.30pm, Tuesday 1.00pm-3.00pm Females only, Wednesday 8.15am-7.30pm, Thursday 1.00pm-5.30pm, Friday 12 noon-4.30pm, Saturday 9.30am-11.30am Females only. Telephone 0191 283 2525
• Contraception - based at: Palmers Community Hospital Jarrow, opening times Monday 5.30pm-7.30pm, Wednesday 5.30pm-7.30pm OR Cleadon Park Primary Care Centre, Prince Edward Road Monday 9.00 am to 6.45 pm, Tuesday 9.00am-12.00am, 1.00pm to 3.00pm, 4.30pm to 7.15pm, Wednesday 9.00am to 6.45pm, Thursday 3.30p to 5.00pm, Friday 1.00pm to 4.30pm, Saturday 9.30am-11.30am females only OR Hebburn Health Centre Thursday 12.30pm-2.30pm OR Flagg Court Thursday 4.30pm-6.30pm under 25 only OR South Tyneside District Hospital Out Patients Department Tuesday 5.30pm-7.30pm

Advice Centres

• South Tyneside Council Welfare Rights Service - Provides advice to members of the general public on welfare rights, employment and debt issues. Advice also available on issues such as community care, consumer services and housing issues. Contact 0191 424 6040
  Town Hall, South Shields
  Hebburn Neighbourhood Advice Centre, 10 Victoria Road West, Hebburn
• Boldon Lane Neighbourhood Advice Centre - 89/91 Boldon Lane South Shields. Provides advice and information on welfare benefits, employment, consumer issues and debt. Also provides representation at tribunal and county court hearings - 0191 454 3924
• Citizen's Advice Bureau - 2nd Floor Edinburgh Buildings, Station Approach, South Shields 0844 499 4715, Jarrow 0844 499 4715
• Hebburn Neighbourhood Advice Centre - Offers advice on range of issues including benefits, disability, employment, housing, money and debt - 0191 483 9806

Other Numbers

• St. Simons' Community Project - Drop in centre for unemployed and unwaged people. Free use of internet, phone and fax to help find work. Also offers work related training courses to help people get basic working skills, situated on Wenlock Road, South Shields - 0191 424 0690 or fax 0191 424 0689.
• South Shields Central Library - free use of computers and access to the internet, as well as information centre & access to back dated daily newspapers - 0191 427 1818
• Consumer Credit Counselling Service - free counselling and advice for people with multiple debt problems - telephone 0800 138 1111
• Community Legal Service - 0845 608 1122
• Families Information Service - Chuter Ede Education Centre, Galsworthy Road, South Shields. Offers advice and service information on childcare facilities throughout South Tyneside. Opening Times; Monday - Friday 9am - 4.30pm - 0800 783 4645
• Traveline - public transport information - telephone 0870 608 2608
• Apna Ghar Minority Ethnic Women's Centre - 124 Ocean Road, South Shields. Aim: To develop confidence and empower women to recognise their full potential and maintain their cultural identity - 0191 456 4147
• Child Contact Venue - by appointment only, a venue based in Sunderland which provides a relaxed atmosphere where children and parents who normally live apart can meet to spend time together - 0191 510 3182